General Terms of Use

Last updated 20 May 2024

Information about us

Transferworld is a brand of Transfer World UK and an authorized member firm of d’Organisme de Surveillance pour Intermédiaires Financiers & Trustees (“SOFIT”), a self-regulatory organization (“SRO”) recognized by the TransferWorld Financial Market Supervisory Authority (FINMA). This membership complies with the requirements of the TransferWorld Federal Law on Combating Money Laundering and Terrorist Financing in the Financial Sector (AMLA). As Transferworld is not directly supervised by FINMA, any regulatory inquiries should be directed to SOFIT.

In these Terms of Use, “Transferworld” refers to Transfer World UK, a company registered with the TransferWorld Companies Register under company number CHE-192.897.698, with its registered address at Rue Robert-Céard 6, 1204 Genève, Switzerland.

Transferworld is not a bank and, therefore, is not part of any depositor protection scheme.

References to Transferworld also include its owners, directors, investors, and employees.

Transferworld is an introducing platform operated by Transfer World UK, designed to connect its clients with authorized third-party service providers (partners of Transferworld). By registering on Transferworld, you consent to the sharing of your identity verification information and documents with these third-party providers. While using the Transferworld platform, your identity verification details and personal data may be securely shared with relevant third-party service providers to facilitate the services outlined in these Terms. All customer funds are securely held by regulated financial institutions.

Ascknowledgement

By accessing this website (“Site”), registering for a Transferworld Account (“Account”), or utilizing any Transferworld Services, you (“you,” “your,” or “yourself”) acknowledge and agree to abide by the Terms and Conditions outlined below (“Terms of Use”). It is important that you read these Terms of Use in full before using the Site or any Transferworld services.

By accessing or using the Service, you acknowledge and agree to be bound by these Terms. If you do not agree with any part of these Terms of Use, you must refrain from accessing or using the Service.

Your ability to access and use certain features of the Site may vary depending on your country of residence. It is your responsibility to ensure compliance with the laws and regulations applicable in your country of residence and/or the country from which you access the Site and Services. By agreeing to and adhering to these Terms of Use, Transferworld grants you a personal, non-exclusive, non-transferable, non-sublicensable, and limited right to access and use the Site and Services.

The equivalent value of your assets in your Transferworld account may be held in multiple asset forms, each with varying levels of liquidity.

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT, DO NOT ACCESS THIS SITE OR USE OUR SERVICES.

DEFINITIONS

Account (or Profile): A contractual arrangement in which a Transferworld Member agrees to the Terms of Use and Privacy Policy and receives approval to access Transferworld Services. This includes the ability to open a bank account, acquire a credit card, buy and sell cryptocurrencies, conduct related transactions, and utilize services provided by Transferworld and its partners.

Beneficial Owner: Any natural person who owns or controls the Client (a legal entity or foreign entity) and/or the individual on whose behalf a transaction or activity is conducted.

Bitcoins: A decentralized peer-to-peer digital currency, as further described at Bitcoin.org.

Cryptocurrencies: Digital currencies, including but not limited to Bitcoin.

Buyer(s): Members who submit an offer to purchase cryptocurrencies and/or precious metals through the Service.

Commission or Fee: Charges payable for the Services, as specified in the Terms of Use and its supplements, or on a per-transaction basis, such as buying or selling cryptocurrencies or precious metals.

Company: Refers to Transfer World UK and its brand, transferworld, a company registered with the TransferWorld Companies Register under company number CHE-192.897.698. Transfer World UK is an authorized member of SOFIT (member number 1478) and has its registered office at Rue Robert-Céard 6, 1204 Genève, Switzerland.

Member(s) or Client(s): A natural or legal person accepted by the Company as a Client and provided with services under the Terms.

Personal Data: Information that identifies an individual, including name, address, email address, trading history, and banking details. It does not include anonymized or aggregated data that does not identify a specific user.

Price: The price per unit at which Members are willing to buy or sell cryptocurrencies using the Service. The Price may be displayed in any supported currency deposited in a Member’s Account. Currently, transferworld may only offer transactions in Euros.

Seller(s): Members who submit an offer to sell cryptocurrencies and/or precious metals through the Service.

Service(s): The technological platform, operational rules, client KYC & AML verification, and marketplace managed by transferworld, facilitating the buying and selling of cryptocurrencies, precious metals, and other services provided by transferworld’s regulated partners.

Transaction: Includes the following, as available from time to time:

The execution of buy and/or sell orders for cryptocurrencies through the Service at the prevailing market rate.

The transfer of cryptocurrencies between Members (“Crypto Transfer Transaction”).

The exchange of cryptocurrencies among Members (“Crypto Exchange Transaction”).

The transfer of fiat currencies between Members (“Currency Transfer Transaction”).

Transaction Price: The total amount paid by the Buyer for each transaction conducted through the Service.

Business model and supervision

The business model and Service(s) of transferworld is to facilitate, through its secure money transfer platform, the buying and selling of cryptocurrencies, enabling customers to open bank account(s), enabling payment transactions, by carrying out electronic transfers, and/or order credit/debit card(s) for Members, and/or convert funds between different currencies also offering wallets for the safekeeping of cryptocurrencies among other services, as available from time to time.

transferworld is an authorized member firm of d’Organisme de Surveillance pour Intermédiaires Financiers & Trustees (“SOFIT”), a self-regulatory organization (“SRO”) recognized by the TransferWorld Financial Market Supervisory Authority (FINMA) and as required by the TransferWorld Federal Law on combating money laundering and terrorism financing in the financial sector (AMLA). Regulatory issues regarding transferworld should be addressed to SOFIT.

Transferworld operates a secure financial platform that facilitates the buying and selling of cryptocurrencies. Our services include enabling customers to open bank accounts, process payment transactions, conduct electronic transfers, order credit/debit cards, and convert funds between different currencies. Additionally, we offer digital wallets for the safekeeping of cryptocurrencies, along with other financial services that may be introduced over time.

Transferworld is an authorized member of d’Organisme de Surveillance pour Intermédiaires Financiers & Trustees (“SOFIT”), a self-regulatory organization (“SRO”) recognized by the TransferWorld Financial Market Supervisory Authority (FINMA). As required by the TransferWorld Federal Law on combating money laundering and terrorism financing in the financial sector (AMLA), transferworld operates under SOFIT’s supervision. Any regulatory concerns regarding transferworld should be directed to SOFIT.

Account application and verification

The creation and use of your Account is subject to verifications, as required by statutory and regulatory obligations incumbent on transferworld. You agree to provide us with the information we request for the purposes of identity verification, compliance with know-your-customer rules, as well as detection of money laundering, terrorism financing, fraud or any other financial crime. The requested information may include Personal Data (please refer to our Privacy Policy). By providing us with the information we request, you confirm that it is true and accurate, and agree to inform us in case of change concerning such information. Your Account will be blocked until we will satisfied with the information you have provided and determine in our sole discretion that it is sufficient to validate your Account. In the meantime, you will not be allowed to terminate your Account or request the deletion of the Personal Data processed in the course of verification operations. transferworld utilizes and thus securely shares information with a third-party KYC/AML verification tool in addition to its internal identification screening procedures.

It is understood that we are not required (and may be unable under Applicable Regulations, including without limitation anti-money laundering checks, etc.) to accept a person as our Client. It is further understood that we reserve the right to impose additional due diligence requirements to accept Client(s) residing in certain countries or whenever this is required by the Company or our partner’s policies.

It is allowed to create only one Active Profile per Client with the Company. In the event that the Client has more than one Profile with the Company, the Company reserves the right to treat them as if they were under one Account and request the Client to choose the Main Profile in order for the duplicate Profile(s) to be terminated and/or merged (if technically possible).

The creation and use of your Account are subject to verification processes required by transferworld’s legal and regulatory obligations. You agree to provide the necessary information for identity verification, compliance with Know Your Customer (KYC) regulations, and the detection of money laundering, terrorism financing, fraud, or other financial crimes. This information may include Personal Data (refer to our Privacy Policy).

By submitting the requested details, you confirm that they are accurate and agree to update us promptly if any changes occur. Until transferworld reviews and approves your information to its satisfaction, your Account will remain blocked. During this period, you will not be able to close your Account or request the deletion of Personal Data used for verification purposes. To enhance security, transferworld utilizes a third-party KYC/AML verification tool alongside its internal screening procedures.

Please note that transferworld reserves the right, under applicable regulations (including anti-money laundering laws), to decline any individual as a Client. Additionally, we may impose enhanced due diligence requirements for Clients residing in certain jurisdictions, in line with company policies and those of our partners.

Each Client is permitted to maintain only one active Profile with transferworld. If multiple Profiles are detected, transferworld reserves the right to merge them (where technically possible) or request the Client to designate a primary Profile, leading to the termination of any duplicate Profiles.

Account opening eligibility

The Services provided by transferworld are available exclusively to individuals and businesses that are legally authorized to enter into binding contracts under the applicable laws of their country of residence.

By registering for an Account, you expressly represent and warrant that:

You have read, understood, and agreed to transferworld’s Terms of Use and Privacy Policy.

You are at least 18 years old or have reached the legal age of majority in your jurisdiction.

You are not a citizen or resident of any restricted country where transferworld does not accept Clients.

You have the legal capacity to create, accept, and fulfill contractual obligations.

Right to Restrict Access

transferworld reserves the right, at its sole discretion, to suspend, deny, or restrict access to its services, platform, or systems for any individual or entity deemed ineligible or non-compliant with legal and regulatory requirements.

Maintaining your account

This Site is intended for personal and non-commercial use only. We take the security of our Site and Services seriously. By registering, you agree to provide transferworld with accurate, current, and complete information as requested during the registration process and to keep it updated. Failure to do so constitutes a violation of these Terms of Use and may result in the immediate termination of your account. Additionally, you agree not to use any account other than your own, access another Member’s account, or assist others in unauthorized access.

Creating or using accounts without prior express permission from transferworld will result in the immediate suspension of all such accounts, along with any pending purchase or sale offers. Any attempts to do so, assist others, or distribute tools, instructions, or software for unauthorized access will lead to account termination. Termination is not the only possible consequence—transferworld reserves the right to take further action as necessary.

You are responsible for maintaining the confidentiality of your account information, including your password, and for securing your account and all associated activity, including transactions. When conducting cryptocurrency transactions, be aware that they are irreversible once sent. Always double-check the receiving address before initiating a Bitcoin transaction. Any actions taken on the Site—transactions, orders, or operations—initiated from your account or using your password:

1. Will be considered as having been made by you.
2. Are irrevocable once validated with your password or through your account.

If we detect suspicious activity related to your account, we may, at our discretion, request additional verification, including authentication documents, and temporarily freeze transactions while under review. Failure to comply with these security measures may result in the termination of your account. You must notify transferworld immediately of any unauthorized account access, password misuse, or security breach by emailing [email protected]. Any member who violates these terms may have their account terminated and be held liable for any losses incurred by transferworld or other users.

Additionally, you agree not to use the Service for any criminal activity, including but not limited to money laundering, illegal gambling, terrorist financing, malicious hacking, or any other unlawful activities.

Top up/ add money

You have the option to add funds to your account using a credit/debit card or a bank transfer.

Transferworld does not accept third-party or anonymous transactions. The credit card or bank account used to fund your Transferworld account must belong to you and be in your name. Deposits from individuals other than the account holder are not permitted. To verify ownership, we may request supporting documents. If we are unable to verify your payment method or confirm that it belongs to you, deposits will not be accepted, and you will be unable to use our Services.

All transactions undergo security checks and may be processed automatically up to a limit determined by the Company. For fully verified accounts, first-time deposits may also be processed automatically. However, the Company reserves the right to request additional documentation if discrepancies are identified during manual reviews. Bank transfers may take 1 to 7 business days to process.

The Company reserves the right to request documentation at any time to verify the source of funds deposited into your account. If the Company is not satisfied with the legality of the funds, the deposit may be rejected.

Additionally, Transferworld is not responsible for any fees or charges applied by your financial institution or for currency exchange rate fluctuations. Any such costs shall be fully borne by you.

Transfer / Withdrawal

You may withdraw funds from your account at any time, in accordance with the Terms of Use, using a bank transfer option (SEPA and/or international transfer). Transferworld will process your withdrawal request only if the following conditions are met:

a. The withdrawal instructions contain all required information.

b. The transfer is directed to the Client’s own bank account (under no circumstances will withdrawals be sent to third-party or anonymous accounts).

Additionally, you acknowledge and agree that outgoing transfers/payments must be directed to the same destination as the incoming funds. Withdrawals may only be processed using the approved method and may be restricted to your country of residence.

Crypto exchange and trading

Every verified and eligible TransferWorld UK client can access cryptocurrency wallet and exchange services provided by third-party service providers. Cryptocurrency withdrawals require two-factor authentication (2FA).

When clients exchange cryptocurrencies for EUR, the service is provided directly by TransferWorld UK. However, if exchanging cryptocurrencies for USD or performing a fiat currency exchange (e.g., EUR/USD/CHF), clients are automatically referred to and the service is provided by a third-party service provider (see “Services provided by TransferWorld third-party service providers”).

The TransferWorld platform allows verified clients to:

Buy and sell (exchange) cryptocurrency

Transfer cryptocurrency and fiat currency to another person

Clients must review and accept the Terms of Use, Privacy Policy, and Risk Warning before using the cryptocurrency exchange services. By using these services, clients agree to be bound by the Terms of Use, Privacy Policy, and Risk Warning.

Risk warning

Trading goods, products (real or virtual), and virtual currencies involves significant risk. Prices fluctuate regularly, which can cause the value of your assets to increase or decrease unexpectedly. Both traditional and virtual currencies can experience large swings in value and may even become worthless. There is an inherent risk of loss when buying, selling, or trading on any market.

Cryptocurrency trading carries unique risks not typically found with official currencies, goods, or commodities. Unlike most currencies that are backed by governments, legal entities, or commodities like gold or silver, cryptocurrencies are a form of digital currency backed by technology and trust, without central banks to manage supply or protect value in times of crisis.

Cryptocurrencies operate within an autonomous and largely unregulated global system of individuals and firms. They rely on decentralized, peer-to-peer networks and cryptography to maintain integrity, but this system is still in development and may be subject to risks.

Cryptocurrency markets are particularly vulnerable to irrational bubbles, loss of confidence, or market crashes. Confidence can erode due to unforeseen software changes, government crackdowns, the emergence of superior competing currencies, or a deflationary or inflationary spiral. Confidence may also be undermined by technical issues such as compromised anonymity, theft, loss of funds, or disruptions caused by hackers or government intervention.

There may be additional risks not covered in these Terms of Use. We encourage you to carefully assess whether your financial situation and risk tolerance are suitable for engaging in cryptocurrency trading.

Please note that we use banking providers solely for receiving client funds and making payments. Our banking partners DO NOT handle, exchange, or provide any services related to cryptocurrencies.

Fees

Our fees are disclosed on a per-transaction basis.

Additional Charges: The Company reserves the right to apply extra service fees for documents requested by you for personal use, such as but not limited to acknowledgment letters, account confirmation letters for tax purposes, or communication retrieval not covered under the data transfer section in the Client’s portal. The Company will inform you of the applicable fees upon receiving your request for any documentation.

Any chargebacks or similar costs arising from incorrect transactions will be your responsibility.

Opening an IBAN Account

By using the Platform, you agree to the relevant Agreements, Terms and Conditions, and Privacy Policies of our authorized Transferworld partners, based on the services you choose to use. You will be prompted to review and accept these legal documents when applying for a product or service on the Transferworld platform. Please read them carefully:

Transferworld, UAB Terms of Use

Services Provided by Transferworld Third-Party Service Providers

By using the services or platform of Transferworld, you may be referred to the following third-party service providers and agree to their respective legal documentation:

SEPA IBAN account opening (provided by Transferworld, UAB)

SWIFT aggregated client account opening (provided by Maerki Baumann Co. AG)

Ordering of credit/debit cards (provided by Transferworld, UAB)

Opening and operation of transitional cryptocurrency wallets (provided by TransferWorld UK), which do not hold received cryptocurrency funds

Cryptocurrency funds are automatically forwarded to third-party service providers (e.g., cryptocurrency liquidity providers)

Provision of transitional SEPA account for receiving and forwarding user funds (provided by Transferworld, UAB)

Cryptocurrency exchange in USD (provided by Aquanow)
Currency exchange (EUR/USD/CHF) (provided by Maerki Baumann & Co. AG)

Termination

The Terms of Use become effective on the day you register for your Profile and remain valid as long as you maintain an account with us. We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason, including, but not limited to, a breach of the Terms of Use.

Upon termination, your right to access and use the Service will cease immediately. If you wish to terminate your account, you may simply stop using the Service.

However, please note that you cannot close your account or terminate this agreement to avoid an ongoing investigation. If you attempt to close your account or terminate this agreement during an investigation, we may freeze the profile/account(s) to protect all parties involved in Transferworld services, its affiliates, or any third party from potential liability. You will remain responsible for any obligations related to your Transferworld account and activities even after it is closed.

The termination of your Profile/account will not affect any rights or obligations arising under these Terms of Use. Any provisions that should, by their nature, survive termination, will continue to remain in effect after your account is closed.

Restricted Use Rights

Intellectual Property and Limited Use Rights

Unless otherwise specified, all materials on this site are the property of Transferworld and are protected by copyright, trademark, and other applicable laws. You may view, print, and/or download a copy of the materials from this site on a single computer for your personal, informational, and non-commercial use, provided you comply with all copyright and proprietary notices.

The trademarks, service marks, and logos of Transferworld and other entities used on this site are owned by Transferworld and their respective owners. The software, text, images, graphics, data, prices, trades, charts, graphs, videos, and audio on this site are the property of Transferworld. These trademarks and materials should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected, or distributed in any form or by any means, whether manually or automatically. Unauthorized use of such materials on any other site or networked computer environment for any purpose is strictly prohibited. Such misuse may violate copyright, trademark, and other applicable laws, and could result in criminal or civil penalties.

Service Availability

All services are provided “as is” without any warranties, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that this site will be available 100% of the time to fulfill your needs. While we will make every effort to provide you with timely service, we cannot guarantee uninterrupted access or the absence of delays, errors, failures, omissions, or loss of transmitted information.

We will make reasonable efforts to ensure that the site is accessible in accordance with these Terms of Use. However, we may temporarily suspend access to the site for maintenance purposes and will make reasonable efforts to notify you in advance. You acknowledge that in case of an emergency, it may not be possible to provide prior notice, and you accept the risks associated with potential limitations in access to the site or delays in executing urgent transactions with your account.

APIs and widgets

We may grant specific parties access to certain data and information through our API (Application Programming Interface) or widgets. Additionally, we may provide widgets for you to display our data on your site. You are free to use these APIs and widgets in their original, unmodified, and unaltered form.

External websites

Transferworld makes no representations or warranties regarding any external or third-party websites you may access through our site. Occasionally, our website may provide links or references to other websites (“External Websites”). We do not control these External Websites or any content they may contain. You acknowledge that we are not responsible or liable for any content, policies, failures, promotions, products, opinions, advice, statements, prices, activities, advertisements, services, or actions on External Websites, nor for any damages, losses, or issues arising from or related to those sites. You assume all risks associated with using such external content.

External Websites operate under their own Terms of Use and policies. We recommend that you review the terms, rules, and regulations of each site you visit. It is your responsibility to take precautions to ensure that the content you access is free of harmful items like viruses, worms, Trojan horses, or other destructive elements.

Financial advice

Transferworld does not provide any investment advice related to the services described in these Terms of Use. Any decision to utilize services offered by Transferworld Partners, such as purchasing or selling cryptocurrencies through TransferWorld UK or other services provided by our partners, is entirely at your discretion. We are not liable for any losses you may incur as a result of such decisions.

Data protection

We take your privacy seriously. For full details, please refer to our Privacy Policy page. We recommend reviewing the Privacy Policy carefully to understand what data we collect, how we use it, and with whom we share your information.

Tracking Option for Users on iOS 14.5, iPadOS 14.5, tvOS 14.5, and Later

For users on iOS 14.5, iPadOS 14.5, and later, we use the AppTrackingTransparency framework to request your permission to track you. This helps us improve the functionality of our system and provide a more personalized advertising experience in the future. If you grant permission, the data we collect will solely be used to enhance the system and display the most relevant ads when we enable such features.

The AppTrackingTransparency framework will present you with an authorization request explaining the purpose of the tracking.

Disclosure to Legal Authorities and Authorized Financial Institutions

We may disclose your Personal Data to law enforcement, data protection authorities, government officials, and other relevant authorities in the following circumstances:

When required by law;

If compelled by subpoena, court order, or other legal processes;

When we believe disclosure is necessary to prevent harm or financial loss;

To report suspected illegal activities;

To investigate violations of our Terms of Use or Privacy Policy.

For more details on how we handle your Personal Data, please refer to our Privacy Policy

Limitation of liability

To the extent allowed by law, Transferworld will not be liable for any damages, loss of profit, revenue, business, opportunities, data, or any indirect or consequential loss, unless the loss results from gross negligence, willful deceit, or fraud. Nothing in these Terms of Use limits or excludes the liability of either party for fraud, death, personal injury due to negligence, breach of implied terms by law, or any other liability that cannot be excluded or limited by law.

While Transferworld aims to provide accurate and timely information on the Site, it may not always be completely accurate, up-to-date, or error-free. We may update or change the Site at any time without notice. It is your responsibility to verify the information with independent sources before acting on it.

We are not responsible for technical or system errors beyond our control. Events such as power outages, telecommunication failures, or natural disasters may cause interruptions that are outside the control of our service providers. In the event of such issues during the execution of client requests, Transferworld will not be held liable, except in cases of gross negligence, fraud, dishonesty, or criminal conduct by the Company or its employees acting within the scope of the service agreement (Terms of Use).

Subject to the above, Transferworld’s total liability for any claims related to the use of the Site and/or Service will never exceed the greater of the following: (a) the total amount held in the Member’s Account, minus any applicable commission due; or (b) 100% of the transaction amount in question, minus any applicable commission due.

Please note, intermediary banks may delay the transfer of funds you attempt to deposit or withdraw. Transferworld is not liable for any actions or omissions by intermediary banks.

Legal disclaimer

Your use of the Service is entirely at your own risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Transferworld, along with its subsidiaries, affiliates, and licensors, does not guarantee that: (a) the Service will be uninterrupted, secure, or accessible at any given time or location; (b) any errors or defects in the Service will be corrected; (c) the Service will be free from viruses or other harmful components; or (d) the results of using the Service will meet your expectations or requirements.

Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Transferworld and its partners from any action, liability, cost, claim, loss, damage, proceeding, or expense incurred or suffered, whether directly or indirectly, as a result of your use of Transferworld’s Sites, your use of the Service, or any violation of these Terms of Use.

Miscelanous

If we are unable to provide the Services outlined in the Terms of Use due to factors beyond our control, including but not limited to force majeure events, changes in laws, or alterations in sanctions policy, we shall not be held liable for the Services under this agreement during the period affected by such events.

Modification of terms

Transferworld reserves the right to modify, add, or remove portions of these Terms of Use at any time, at its sole discretion. Any changes will be communicated to you in advance via your Account. It is your responsibility to review the updated Terms of Use upon receiving such notice. By continuing to use the Site after the notice of changes is posted, you acknowledge and agree to the updated Terms of Use, and all future transactions will be governed by the revised Terms.

Changes

We reserve the right to modify or replace these Terms of Use at any time, at our sole discretion. If a change is considered significant, we will make reasonable efforts to provide at least 30 days’ notice before the new terms take effect. The determination of what constitutes a significant change will be made at our discretion.

By continuing to access or use our Service after the revisions become effective, you agree to be bound by the updated terms. If you do not agree to the new terms, you must cease using the Service.

Email communication

Email messages sent over the Internet without encryption are not secure, and Transferworld is not responsible for any damages resulting from the transmission of such messages. We recommend that existing Members always log in to the Transferworld site and use the internal messaging system by selecting “Support” in the footer menu. Non-Members are encouraged to send emails in encrypted formats. You are welcome to send us PGP-encrypted emails; instructions and keys are available upon request. Please remember, never send your password via email.

If you send unencrypted or unsecured emails or other types of communications, we may respond using the same channels, and you accept the risks associated with this.

Transferworld will only contact you from an email address ending in [email protected]. If anyone, even someone you believe to be affiliated with Transferworld, contacts you from an email address not ending in [email protected], please notify our compliance department immediately at compliance [email protected].

Recording of Communications

By using our services, you agree that we may record any telephone, email, chat conversations, or other forms of communication, activities, and transactions between you and us. These recordings may be used as evidence in any proceedings related to our agreement with you, any orders you place, or trades executed. All such records will be the exclusive property of Transferworld.

Contact us

If you are a Member and have any questions regarding these Terms of Use, your rights and obligations, your use of the Site or Service, your Account, or any other matters, please contact us through our secure internal messaging platform. After logging in, click “Support” in the footer to reach us.

If you are unable to use the internal messaging platform, you can also email us. Please ensure that any emails sent outside the secure platform are encrypted using PGP. Instructions and keys for encryption are available upon request. For more details on email communication, refer to the “Email Communication” section above.

Consent to Use Cookies

These Terms of Use will be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Both parties agree to submit exclusively to the jurisdiction of the courts in Basel (4051), Switzerland.

Our failure to enforce any provision of these Terms of Use shall not be deemed a waiver of those rights. If any provision is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. These Terms of Use represent the entire agreement between us regarding the Service and replace any prior agreements related to the Service.

Jurisdiction, governing law

The Terms of Use shall be governed and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. The parties hereto agree to irrevocably submit to the exclusive jurisdiction of the courts of Basel (4051), Switzerland.

Our failure to enforce any right or provision of these Terms of Use will not be considered a waiver of those rights. If any provision of these Terms of Use is held to be invalid or unenforceable by a court, the remaining provisions of these Terms of Use will remain in effect. These Terms of Use constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.